Get started — quick Q&A

Below you'll find concise questions and answers to help you get up and running with Ledger. If you need hands-on steps, follow the official setup inside ledger.com/start.

Q: What is Ledger and why choose it?

A: Ledger is a hardware wallet designed to store cryptocurrency private keys offline. Choosing a hardware device like Ledger reduces exposure to online theft by keeping keys in a physical, tamper-resistant device. Most users prefer Ledger for its balance of security, user experience and broad coin support.

Q: How do I begin the setup process?

A: Start by visiting the official setup path at ledger.com/start. There you will be guided to download Ledger Live, verify device authenticity, initialize your device and create a recovery phrase. Always follow the official prompts and never share your recovery phrase with anyone.

Q: What should I do when I receive my Ledger device?

A: Inspect the packaging for tamper-evidence, open it in a secure location and power the device following the on-screen instructions. When prompted, set a PIN, write down the recovery phrase on the supplied card and store it offline in a secure place. Ledger will never ask you for the recovery phrase on the web or by email.

Q: Is my recovery phrase the same as my password?

A: No. Your PIN unlocks the device locally. Your recovery phrase (typically 24 words) is the emergency backup that restores access to your crypto if the device is lost or damaged. Treat it like a physical asset—do not digitize or photograph it.

Q: Can I use Ledger with mobile or desktop apps?

A: Yes. Ledger integrates with Ledger Live on desktop and mobile, and it also supports many third-party wallets and decentralized applications. Ledger Live lets you manage accounts, send and receive assets, and install app support for specific cryptocurrencies.

Q: Is setting up complicated for beginners?

A: Not usually. The guided flow on ledger.com/start and Ledger Live walks new users through each step with plain language. Take your time during setup, read each screen carefully and keep your recovery phrase offline and private.

Q: What common mistakes should I avoid?

A: Avoid entering your recovery phrase into websites or sharing it in messages. Don't buy second‑hand devices, and don't use unofficial or modified software. Always verify downloads from the official site and confirm device authenticity during initial setup.

Q: How do I restore accounts on a new device?

A: When initializing a new Ledger, choose the restore option and carefully enter your 24-word recovery phrase. Once restored, open Ledger Live to resync your accounts. If you use passphrase features or multiple accounts, make sure to replicate those exact settings during restoration.

Q: Where can I find ongoing help or troubleshooting?

A: The official support pages, community forums and Ledger Live help center provide step-by-step articles, videos and contact options. If unsure, always reference the official channels listed at ledger.com/start.

Q: Is Ledger safe for long-term storage?

A: Hardware wallets are generally considered the safest method for long-term cold storage of crypto. That said, security is a combination of device, user practices and backup strategy—store your recovery phrase securely, consider geographic redundancy, and keep software up to date.